Technical Support

We understand that the key to customer satisfaction is service, which is why we offer a wide array of customer support plans covering everything from current software modules to product information to direct assistance from our skilled support staff.

◊ Support by phone:

Technical support is available by telephone Monday through Friday, 9:00am through 5:00pm Central time.

You MUST have a valid, up-to-date service contract for online support.

Please have all product information such as version numbers and your operating system type on hand to ensure swift help.

  • Call…(906) 932-9990
  • Fax…(360) 935-9990


◊ Online Support:

Northern’s technical support personnel may be contacted via e-mail, providing a quick and easy way to solve installation or troubleshooting problems. In addition our website provides access to a wide variety of support materials through the Knowledge Base links shown below.


◊ Online Trouble Shooting Knowledgebase

Our online knowlwdgebase is available by clicking one of the links below.

Welcome to the Knowledge Base.  This area will help you diagnose and correct some technical probles with the eLab.Sys and the LIMN Family of products.


  • To access the Knowledge Base for the eLab.Sys products, click here.
  • To access the Knowledge Base for the DOS based LIMN products, click here.

  • Web Portal

  • Dec 16, 2010

  • Soon you will be able to let your providers look up test results and place orders from anywhere through our eLab.Web web portal.  Orders placed through a secure web connection are automatically downloaded into your eLab.Sys LIS and finalized results are automatically uploaded to your web based database. 

    Read More…

  • Automatic Faxing

  • Mar 23, 2009

  • We are pleased to announce the release of our new eLab Fax Manager.  This application will alllow you to fax patient reports to your account, physicians or patients automaticaly.  For more information, please give us a call.

    Read More…

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