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System will not accept my password

I get a message telling me the supervisor is doing system maintenance.

Login Problems 

System will not accept my password

Make sure your cap lock or num lock keys are set properly.  The user passwords are case sensitive.

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I get a message telling me the supervisor is doing system maintenance.

NOTE : Several of these steps could cause catastrophic problems if not done correctly.  If you are at all unsure of yourself, PLEASE call Northern support.

1. Go to the DOS prompt.  

2. If you have a single stand alone system, type C: and press Enter.  If you have multiple workstations on a network, type in the name of your network server drive and press Enter.  

2. Type CD\ and press the Enter Key.  Make sure your prompt says 

3. If you are using version 1.xx, type CD\IDMS\NETWORK, press Enter. If you are using version 2.xx, type CD\NSI\NETWORK, press Enter.

4. Type DIR and press Enter.  Make sure there are files that start USER and one file that is named Utility.lab.  If there is not, don't do anything and call Northern support.  If the files are there, type ERASE Utility.Lab and press Enter.

5. If you are using Windows, type exit press Enter.  If not, type C: and press Enter, then type cd\ and press Enter.

6. Try the lab system again.

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